This English text is a translation provided for information only – only the German version is legally binding.
1.) Formation of the parking contract
The contracting parties are BD Parkraum GmbH and the customer, or a person appointed by the customer. By handing over the vehicle and the vehicle key, the customer declares their agreement to these terms and conditions.
1a.) By concluding a contract with BD Parkraum GmbH, the applicant (customer) and BD Parkraum GmbH agree that BD Parkraum GmbH will, in return for a fee, move the customer's vehicle to a suitable parking area after handover and keep it there for the agreed period.
1b.) The application to conclude a contract with BD Parkraum GmbH may be submitted by the applicant by telephone, fax or e-mail. In the case of a written application, the contract is concluded if it is not rejected towards the applicant within 24 hours. In the case of a verbal arrangement, the contract with BD Parkraum GmbH is concluded when the vehicle and the vehicle key are handed over to BD Parkraum GmbH and the application form is signed.
2.) Remuneration
The fee falls due when the vehicle is collected and must be paid before the vehicle is handed back. The prices applicable at any given time are published on the internet and, on request, sent out as a price list.
3.) Handover of the vehicle; handover report; items inside the vehicle
3a.) The customer must point out any unusual dimensions and characteristics of the vehicle (e.g. spoilers, side skirts, lowered suspension, unusual handling) as well as any particular susceptibility to damage (e.g. loose parts).
3b.) Vehicle inspection at handover
The customer is obliged to inspect their vehicle together with an employee of BD Parkraum GmbH before handover. Existing damage must be documented completely and unambiguously in the handover report; this includes in particular written entries and photographs, which become an integral part of the report. The customer must arrive at the handover location in good time so that a proper inspection is possible.
If the customer fails to carry out the inspection or refuses to allow it, the customer bears sole responsibility for damage that has not been documented. In this case all claims for vehicle damage are excluded, unless the damage is based on intentional or grossly negligent conduct on the part of BD Parkraum GmbH, its legal representatives or its vicarious agents.
This does not affect liability for damage arising from injury to life, body or health which is based on a negligent or intentional breach of duty by BD Parkraum GmbH, its legal representatives or its vicarious agents.
3c.) The customer is liable for any soiling caused by oil or other loss of fluids from their vehicle.
4.) Parking period; consequences of exceeding the agreed parking time: €15 – €25 per additional day.
4a.) The maximum period for which a vehicle may be parked is three months. A longer period must be agreed in writing in advance in individual cases. In such a case BD Parkraum GmbH is entitled to demand an advance payment covering the period exceeding the three months.
4b.) If the vehicle is not collected within two weeks after the end of the parking period agreed in the application form, BD Parkraum GmbH is entitled to park the vehicle in a public, generally accessible car park.
5.) Performance of the contract; non-performance
5a.) The customer is obliged to notify BD Parkraum GmbH of changes to the order, in particular changes to the travel dates, in good time, but at the latest one hour before the time stated in the order form. If the changed details are not passed on to BD Parkraum GmbH in good time, BD Parkraum GmbH may demand compensation from the customer for the additional work involved, in particular for making the vehicle available again, in accordance with the price list displayed at the time. The customer is also liable in this respect for mistakes made by an authorised person.
BD Parkraum GmbH should be informed on the telephone number: +49 40 573 07 641.
5b.) If the customer withdraws at least 24 hours before the time of handover, no cancellation costs are incurred.
If the withdrawal takes place less than 24 hours beforehand, BD Parkraum GmbH is entitled to reasonable compensation, which includes a flat-rate cancellation charge of 50% of the agreed price.
5c.) Claims for damages, e.g. arising from missed flights as well as from other missed appointments and from further costs incurred by the customer, are excluded.
6.) Withdrawal from the contract, withdrawal from a parking space reservation.
BD Parkraum GmbH reserves the right, at its discretion in view of the order volume and in the event of overload, to withdraw from the contract or from the parking space reservation at any time, even after a successful booking.
BD Parkraum GmbH does not undertake to accept the contract on site after a booking or after an online payment; the parking space reservation may be withdrawn or refused at any time.
7.) Shuttle transfer and special conditions
7a.) Shuttle times and night surcharge
The shuttle transfer is free of charge daily from 03:00 to 00:00.
For shuttle journeys between 00:00 and 03:00 a night surcharge of €35.00 per transfer is charged.
If the customer has booked the Flex rate including shuttle insurance (€9.99) at the time of booking, the night surcharge does not apply at all.
In this case the shuttle transfer between 00:00 and 03:00 is included at no additional cost.
7b.) Number of shuttle passengers
The parking price booked generally includes up to four (4) persons for the shuttle transfer. However, the number of persons stated by the customer at the time of booking is what counts for our scheduling.
If fewer than four persons are stated at the time of booking and additional, unannounced persons arrive on the day of arrival, BD Parkraum GmbH is entitled to charge an organisation and handling fee of €20.00 on site for these additional persons, even if no more than four persons are transported in total.
Customers are therefore advised to state the actual number of people travelling in full at the time of booking.
8.) Return of the vehicle
The vehicle is only returned to the customer or the authorised person once the fee has been paid. The fee may be paid in cash or by EC card/credit card. Release to third parties only takes place on presentation of a power of attorney issued by the customer or the authorised person together with appropriate identification (identity card/passport).
The customer's claim for compensation lapses if the customer has not reported the damage to Shuttleservice Norderstedt immediately after the vehicle was handed back.
By signing when the vehicle is taken back, the customer confirms that there is no new damage to the vehicle.
9.) Liability of BD Parkraum GmbH, insurance cover
BD Parkraum GmbH is liable from the moment the vehicle key is handed over by the customer until the vehicle is returned (No. 6 of these terms and conditions) in accordance with the following provisions.
9a.) BD Parkraum GmbH is liable for damage to the customer's vehicle where this involves intentional or grossly negligent conduct by its employees in accordance with the statutory provisions.
Not insured are vandalism, storm damage, break-in/theft, tyre damage or damage caused by loss of air and pressure in any tyre, theft of vehicles or vehicle parts and criminal damage by third parties, as well as damage caused by force majeure, internal and external unrest, elemental forces of nature and acts of war.
9b.) Handover in darkness, in wet conditions or with a dirty vehicle
If the vehicle is handed over in darkness or with rain-soaked, iced-up or heavily soiled bodywork, the customer acknowledges that a complete visual inspection is not possible under these conditions. Subsequent complaints regarding damage to paintwork, bodywork or surfaces are excluded, unless they are based on intentional or grossly negligent conduct by BD Parkraum GmbH, its legal representatives or its vicarious agents.
The customer is obliged to inform us before handover of any special vehicle features, existing prior damage or technical peculiarities that may affect the use, manoeuvring or storage of the vehicle. If the customer fails to provide this information, any liability for damage resulting from it is excluded.
9c.) BD Parkraum GmbH is generally not liable for the loss of items from inside the vehicle or from the boot. In exceptional cases it is liable only if the items were noted in the handover report at the time of handover.
Liability of BD Parkraum GmbH for valuables that are not part of the regular vehicle equipment is excluded.
10.) Payment terms
Payment is made when the vehicle is returned to the customer or to the legitimised second person, either in cash (net) or by credit or EC card.
11.) Right to cancel any bookings and reservations
BD Parkraum GmbH reserves the right, in the event of overbooking, to move vehicles to an adjacent car park and to park them there for the duration of the rental period.
Likewise, the car park operator BD Parkraum GmbH may cancel reservations at any time; even parking spaces that have already been paid for may be cancelled by the provider BD Parkraum GmbH at any time.
Parking spaces with incorrect prices or allocated in error may likewise be cancelled at any time.
The amounts paid will then be refunded by BD Parkraum GmbH or by the third-party provider.
12.) Incorrect handover of the vehicle
If the vehicle is handed over to another provider even though a booking confirmation from Shuttleservice Norderstedt exists, BD Parkraum GmbH accepts no liability for bringing the vehicle back or for any damage or financial loss incurred.
14.) Place of jurisdiction
The place of jurisdiction is the city of Hamburg, unless mandatory statutory provisions provide otherwise.
15.) Severability clause
Should individual provisions of this contract, including this provision, be or become wholly or partly invalid, the validity of the remaining clauses shall remain unaffected. The invalid provisions shall be replaced by the respective statutory provision that comes closest to the purpose of the invalid clause.
16.) Vehicle valeting
16a.) Vehicle valeting is an additional service and is booked separately from the parking contract. It must be booked at the latest when the vehicle is handed over.
16b.) Carrying out the valeting requires the vehicle to be parked for a sufficient length of time.
16c.) Valeting is offered in three packages. The prices are €99.99, €149.99 and €199.99 respectively and include statutory VAT. The fee for the valeting falls due together with the parking fee when the vehicle is collected.
16d.) No particular result is owed. In particular, there is no entitlement to the complete removal of pre-existing damage, scratches, burnt-in stains or stone chips.
16e.) If the valeting cannot be carried out for reasons of weather or operations, the fee for the valeting will not be charged.
Terms and conditions as at 09/2026